The UNIQA Group is one of the leading insurance groups in its core markets of Austria and Central and Eastern Europe (CEE). We have approximately 40 companies in 18 countries and serve about 15.5 million customers. With UNIQA and Raiffeisen Versicherung, we have the two strongest insurance brands in Austria and are well positioned in the CEE Markets.
Proximity to customers
Proximity to our customers is the cornerstone of our business. We focus on our core business of providing people with security. We address our customers’ needs and devise solutions tailored to meet them. This is only possible through personal contact, face to face and on a local basis. This enables us to understand our customers’ situations and to be in a position to help them. To this end, we are systematically increasing the number of service centres that we operate and leveraging the extensive sales network of the Raiffeisen banking group in Austria and Central and Eastern Europe.
This commitment pays off for customers, but for us as well. UNIQA has repeatedly been voted the most trusted brand in Austria.
To whom are we actually referring when we say “we”? “We” are around 23,500 UNIQA employees and employees of the general agencies working exclusively for UNIQA, approximately 6,000 of whom work in Austria. “We” are people from many different countries, with different native languages, ethnic origins and genders. “We” are a colourful, dedicated team united behind a common objective: offering our customers a degree of security that makes life easier for them and their families.
Our core markets
The UNIQA Group is at home in Austria and Central and Eastern Europe. Our Group now boasts 40 companies in 18 countries. We hold top market positions in many of these countries. The UNIQA Group operates in Austria, Albania, Bosnia, Bulgaria, Croatia, the Czech Republic, Hungary, Kosovo, Liechtenstein, Northern Macedonia, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Switzerland and Ukraine.
Further information is available under UNIQA in Europa.
Investment and innovation programme
We believe that the insurance industry is about to face some of the biggest shifts in its history. Digitalisation is leading to fundamental changes in customer expectations and behaviour. We believe that we must meet these challenges and we must embrace them as big opportunities. We transform our core business from a provider of insurance products to an integrated service provider that picks up their customers where they stand in their individual “environment of needs”.
In order to set off the paradigm shift required for this surge of innovation, in 2016 we have launched the largest renewal programme in our history. We will invest in the next ten years a total of about €500 million in our future. These investments are mostly earmarked for the “re-design” of our business model, for the creation of competence in terms of personnel and the necessary IT systems.